Overview

At Rivers Restaurant, we aim to provide high-quality food and excellent service to ensure every guest has a satisfying dining experience. This Refund and Returns Policy explains how we handle refunds, cancellations, and service concerns.

Food Orders & Dining Services

Due to the nature of freshly prepared food, we generally do not offer returns once an order has been prepared or served. However, customer satisfaction is important to us, and we encourage guests to inform our staff immediately if there is any issue with their meal.

If a problem is confirmed, we may offer a replacement dish, adjustment, or refund at our discretion.

Reservation Cancellations

If you have made a table reservation and need to cancel or modify it, we kindly request advance notice. This allows us to manage seating availability efficiently for all guests.

Failure to notify us of cancellations for large group bookings may affect future reservations.

Takeaway & Room Service Orders

For takeaway or room service orders, please check your order upon receiving it. If there is an error or concern, contact our staff immediately so we can resolve the issue promptly.

Refunds or replacements may be provided only when the issue is reported within a reasonable time after receiving the order.

Refund Process

Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on your payment provider or bank.

We reserve the right to assess refund requests based on individual circumstances.

Non-Refundable Situations

Refunds may not be provided in the following cases:

  • Change of mind after food has been prepared or consumed

  • Failure to attend a reservation without prior notice

  • Dissatisfaction based on personal taste preferences without a service or quality issue

Policy Updates

Rivers Restaurant reserves the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page.

Contact Us

If you have questions regarding refunds or service concerns, please contact us through our website contact page or speak directly with our restaurant team during your visit.